Product thinking
Product thinking
Strategy
Strategy
Visual Design
Visual Design
Enhancing post purchase brand experience
Reducing the ordering time
by 40%
An app that helps customers manage all their home appliances of a particular brand—all under one hood.
Video
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Context
For a brand to thrive in today's market, it must provide more than just a quality product. Extending its commitment beyond the transaction, ensuring seamless and efficient after-purchase services can lead to:
Build long-term trust and loyalty
by showing customers they’re valued beyond the sale.
Differentiate from competitors in
crowded markets where product parity is common.
Turn users into advocates
through consistently positive post-purchase experiences.
Drive repeat business
by removing friction from support, returns, or maintenance workflows
Problem
How might we enhance the post purchase brand experience for customers and solve for the underlying problem for the brand saving cost?
Final Outcome
An app that helps customers manage all their home appliances of a particular brand—all under one hood.
Read more
A detailed case study including my role and approach and how I arrived at this solution
Context
For a brand to thrive in today's market, it must provide more than just a quality product. Extending its commitment beyond the transaction, ensuring seamless and efficient after-purchase services can lead to:
Build long-term trust and loyalty
by showing customers they’re valued beyond the sale.
Differentiate from competitors in
crowded markets where product parity is common.
Turn users into advocates
through consistently positive post-purchase experiences.
Drive repeat business
by removing friction from support, returns, or maintenance workflows
Problem
How might we enhance the post purchase brand experience for customers and solve for the underlying problem for the brand saving cost?
Final Outcome
An app that helps customers manage all their home appliances of a particular brand—all under one hood.
Read more
A detailed case study including my role and approach and how I arrived at this solution
Context
For a brand to thrive in today's market, it must provide more than just a quality product. Extending its commitment beyond the transaction, ensuring seamless and efficient after-purchase services can lead to:
Build long-term trust and loyalty
by showing customers they’re valued beyond the sale.
Differentiate from competitors in
crowded markets where product parity is common.
Turn users into advocates
through consistently positive post-purchase experiences.
Drive repeat business
by removing friction from support, returns, or maintenance workflows
Problem
How might we enhance the post purchase brand experience for customers and solve for the underlying problem for the brand saving cost?
Final Outcome
An app that helps customers manage all their home appliances of a particular brand—all under one hood.
Read more
A detailed case study including my role and approach and how I arrived at this solution
Scroll on to see the visual design side of this project
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Key Interactions & Animations
Animation
Machine added
-onboarding
Animation
Machine added
-onboarding
Animation
Machine detected
-home page
Interaction
Key insights drawer
-home page
Animation
Cross selling banner
-home page
Animation
Key Insights
-home page
Animation
Key Insights
-home page
Thanks for reading it through!
That's the end of this project
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Know more about me
Currently exploring new opportunities
Let's Connect
— Click to copy
— Click to download
Know more about me
Currently exploring new opportunities
Let's Connect
— Click to copy
— Click to download
Know more about me
Currently exploring new opportunities
Let's Connect
— Click to copy
— Click to download